Returns & Refunds Policy

1. Cookware and Shop Utensils Return Policy

We want you to love your premium cookware and utensils. If you are not entirely satisfied with your shop purchase, we are here to help:

• Return Window: You have 14 calendar days from the date of receipt to return any unused cookware or utensils.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, undamaged packaging.
• Proof of Purchase: A receipt, invoice, or online order confirmation is required to process your return.

2. Fresh Food / Menu Item Exclusions

All fresh food, hot meals, beverages, and customized catering platters prepared by our kitchen team are **exempt from returns or refunds**. Once an order is prepared and cooking has commenced, it cannot be canceled, refunded, or returned.

In the rare event that your food order is incorrect, cold, or damaged during transport, please contact our support team immediately at +0121 661 2008 so we can prepare a fresh replacement or issue a credit.

3. How to Start a Cookware Return

1. Email us at info.impeccablekitchen@gmail.com with your order number, name of the utensil(s) you wish to return, and the reason.
2. Our team will provide you with a return authorization and the warehouse shipping address.
3. Pack the cookware securely and ship it back using a trackable courier service. You are responsible for paying the shipping costs for returning your item.

4. Refunds Processing

Once we receive and inspect your returned cookware/utensils, we will send you an email confirmation. If your return is approved, we will initiate a refund to your original payment card. You will receive the credit within 5 to 10 business days, depending on your bank's policies. Shipping fees are non-refundable.