1. Order Dispatch and Delivery Structure
De Impeccable operates two distinct service channels, each with its own delivery times, packaging standards, and fulfillment methods:
Hot Food Menu Orders
Freshly prepared African dishes. Cooked to order in our professional kitchen and dispatched immediately with local couriers to arrive fresh and hot.
Cookware & Utensil Orders
Premium kitchen utensils, pots, and decanter sets. Boxed securely and shipped via standard postal/carrier networks across the UK.
2. Hot Food Delivery Details (Local Only)
- Delivery Time: Most hot food orders are delivered within 60 minutes of payment confirmation, or at your scheduled delivery window.
- Delivery Radius: We serve local postcodes within our delivery radius. If you fall outside this zone, hot food ordering will be blocked at checkout.
- Food Safety: Meals are transported in insulated thermal bags to maintain safe and hot temperatures. Please consume immediately or refrigerate within 2 hours.
3. Cookware & Utensil Shipping Details
- Fulfillment: Physical shop products are dispatched from our warehouse within 1-2 business days.
- Shipping Options & Times:
- Standard Shipping: 2 to 4 business days.
- Express Shipping: 1 to 2 business days.
- Tracking: A tracking link will be emailed to you as soon as your package has been handed over to the carrier (e.g. Royal Mail, DPD, Evri).
4. Shipping Rates
Delivery fees are calculated dynamically at checkout based on your delivery address, distance, and order total. We occasionally run free delivery promotions which will be applied automatically at checkout.
5. Delivery Failures and Address Errors
Please ensure all delivery addresses, phone numbers, and instructions are accurate before completing checkout. De Impeccable cannot be held responsible for late or missing deliveries due to incorrect delivery details. Re-deliveries due to client error may incur a fee.
